Seller Support
Associate
Eligibility :
ME/M.Tech, BVSc, CA, CS, BSc, MCA, MD, MDS, ICWA,
LLB,LLM, B.Arch, M Phil / Phd, B.Pharm, B.Com, M.Arch, BA, M.Pham,M.Com,
BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd,MEd, MBBS, PG Diploma, MSW, MSc, MS, MHM
ME/M.Tech, BVSc, CA, CS, BSc, MCA, MD, MDS, ICWA,
LLB,LLM, B.Arch, M Phil / Phd, B.Pharm, B.Com, M.Arch, BA, M.Pham,M.Com,
BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd,MEd, MBBS, PG Diploma, MSW, MSc, MS, MHM
Location : Hyderabad
Last Date : 20 Feb 2016
Year of passing: 2014 - 2015
Hiring Process : Face to Face Interview
Amazon -
Job Details
Eligibility : Any graduation,
postgraduation (If BTech/MTech/Mpharm/MSC/MCA then
they need 6 month relevant BPO experience).
Hiring Procedure: PIR, Online
Tests & 2 Operations Rounds (Face to Face)
Job Description:
- The Seller Support
Associate acts as the primary interface between Amazon and our business
partners.
- The Seller Support
Associate will be responsible for providing timely and accurate
operational support to Merchants selling on the Amazon platform.
- The successful candidate
has an immediate, distinct effect on the experience of customers of
Amazon, making a strong record of customer focus a high standard for the
role.
- A Seller Support
Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team
environment, all while adhering to service level agreements for phone
and/or email cases.
Summary of Responsibilities:
- Demonstrates
effective, clear and professional written and oral communication.
- Provides
prompt and efficient service to Amazon Sellers and Merchants including the
appropriate escalation of Sellers issues.
- Builds
Platform and business knowledge to better serve sellers
- Maintains
a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues.
- Demonstrates
excellent time-management skills and the ability to work independently
knowledge while using departmental resources, policies and procedures.
- Contributes
to a positive team environment and proactively aids team members with
difficult contacts as needed.
- Maintains
acceptable performance metrics such as quality, productivity, first
contact resolution, and attendance.
- Actively
seeks solutions through logical reasoning and data interpretation skills
and identifies trends to appropriate channel including improvement
suggestions.
- Liaise
with other departments such as Customer Service, Merchant Investigations,
or Payments teams as required to resolve Sellers issues and questions.
Salary: NR 2,75,000
- 3,75,000 P.A.
Free Transport,
Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.
Note: This posting is done directly &
exclusively on Freshersworld.com.
We do not entertain any unsolicited calls or enquiries from any
consultants, other portals or TPOs.
About
Amazon
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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